Shipping
1. We will arrange for the Products to be delivered to the address for delivery indicated in your Order
2. We put our return address label on the reverse of packages for security reasons.
3. We aim to ship all products within 5-14 business days, but no longer than 28 business days. If a situation arises that will delay your order in any way we will contact you by phone or email. 4. The period stated within which your orders are dispatched is approximate
5. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our control.
6. Items that are missing or lost in the post will be replaced or a refund credited to your account after a period of 15 working days from dispatch for UK deliveries and 25 working days for all other deliveries.
7. We will do our best to correct errors and omissions as quickly as possible after being notified of them
8. All UK orders are sent by Royal Mail First Class Post. All overseas orders are sent via Air Mail.
9. Postage prices are based on Royal Mail weight/price.
10. All items have been given actual (actual weight of item not wrapped for posting) weights in grams.
All weights are added up in the checkout and the relevant charge is made automatically.
Returns
1. All goods purchased from The WitchWithin are covered by our 7 day satisfaction guarantee. If for any reason you or your buyer wish to return any goods you must contact us first.
2. We do not offer refund or exchange for change of mind. 3. If you receive any of our products that are not as described, you can return them in unused, original condition.
4. A full refund shall be issued on receipt of the goods. We reserve the right to deduct postage expenses.
5. You must return items within 7 days in a new and unused condition.
6. Where a product has a security seal, a refund or exchange will not be given if the seal is broken
7. We reserve the right to levy a 10% restocking fee for all returns. This does not apply to broken or damaged items.
8. We will replace items that have manufacturers faults on receipt of the faulty goods.
9. Missing or faulty items must be claimed within 3 days of receipt of your orders; Returns must be received within 10 days from our acceptance of your claims
10. Refunds will only be offered where a replacement is unavailable. Refunds are in the form of a credit to your account.
11. Herbs, Resins & Powders are non returnable.
